Your Payment & Billing Terms with Sirdab

Your fees are based on the official quotation you approve through the Sirdab platform

The quotation is valid for a set period; after that, pricing may change if market conditions shift

If your warehouse space usage changes by more than 20%, prices may be adjusted

Any changes are always shared with you in advance and require your approval

If we cannot agree on updated pricing, either side can end the agreement

Invoices are issued once services are provided and must be paid immediately. (No credit term offered).

Any undisputed portion of the invoice must still be paid on time

If payment is delayed by more than 15 days, your Sirdab account will be suspended until payment is cleared.

If non-payment continues to 45 days, Sirdab may sell stored goods to cover unpaid amounts. Any remaining goods will be returned once dues are cleared.

Raise disputes within 5 days of receiving the invoice.

Please provide an explanation of what you are disputing, linking it to the relevant line item in the invoice.

If no objection is made within 5 days, the invoice is considered final and binding.

Disputing part of an invoice does not exempt you from paying the undisputed portion.

We aim to review and resolve any invoice disputes within 3 business days.

If payment is 15+ days late (and not under dispute), a 50 SAR per day late fee applies until the invoice is settled.

Sirdab may waive this fee at its discretion

If your space usage changes by more than 20%, pricing may be updated.

Either party may cancel the contract at any time by giving at least 15 days’ notice through the Sirdab platform.

During this notice period, current and past invoices must be paid along with any move-out fees.

If no notice is given, the space automatically renews

If payment is overdue by more than 45 days, Sirdab has the right to sell or dispose of stored goods to recover unpaid amounts (unless a separate written agreement is in place).