Check what your connected store sent to Sirdab when an order is missing or has not updated.
Before you start: sign in as an admin and make sure your store is connected under Fulfillment, then Integrations.
1. Open Fulfillment, then Integrations, and press Manage on your store.
2. Open Webhook Events and check the status and Result columns.
3. Press View Payload on the event to inspect the data your store sent.
4. Fix the cause, then press Reprocess Failed Events to retry failed events in the background.
Good to know
Reprocessing runs the event again and can create an order. Check the Result before retrying.
If a product is not linked to a Sirdab SKU, fix that link first. If you cannot identify the cause, send the event ID to support.
Zero failed events means there is nothing to retry. Check the store and event date if the order is still missing.