💬 Reach Out to Us Effortlessly
We’re always here to help! You can contact us in whichever way is most convenient—via the portal, WhatsApp, email, or social media. This guide introduces all our support channels.
Quick Overview of Support Channels
In-App Support (Support icon)
WhatsApp Support
Instagram Support
Email Support
Other Social Media Channels
Note: When you get in touch, please include as many details as possible — order or ticket number, screenshots of the issue, and your account name or email. This helps us assist you more quickly.
1. In-App Support
Click the support icon (💬) at the bottom of the page.
Chat with us directly or search our Help Articles.
You’ll receive notifications inside the platform—and by email if you enable them.
Why we recommend it:
We see exactly what you’re doing in the system, so we can help faster.
Instant support without leaving the platform.
2. WhatsApp Support
WhatsApp Number: +966 5321 69691 or click on link here.
How to reach out:
Introduce yourself and your company or account name.
Example: “Hello, I’m Ahmed from Sirdab. I have a question about shipment #12345.”
Attach screenshots if possible (from your phone or computer).
What to expect:
Quick replies during working hours (8 AM–5 PM).
You can ask any question or report any issue.
For complex problems, we’ll escalate to the specialist team and notify you directly.
Privacy & Best Practices:
WhatsApp chats are end-to-end encrypted—do not share sensitive info like passwords.
Ideal if you’re away from your computer or can’t access the platform.
3. Instagram Support
Follow us: @usesirdab
Send us a Direct Message, and our social media team will reply or route you to the right support group.
Best for:
General questions or quick updates (not for account-specific or sensitive issues).
4. Email Support
Email: [email protected]
Best for:
Sending detailed files or reports
Non-urgent inquiries
What to include:
A clear subject line (e.g., “Issue with delivery #9876”)
Your account name or associated email
A description of the problem and any relevant screenshots
Response time:
Usually within business hours; we’ll get back to you as soon as possible, even on weekends.
5. Other Social Media Channels
Not sure where to start?
Visit our Help Center for detailed guides. If you don’t hear back within the expected timeframe, just reach out again on whichever channel is easiest for you.
Save our WhatsApp number as “Sirdab Support,” follow us on social media, or bookmark the Help Center—no matter how you contact us, we’re always by your side.