Leave a note on an order for your team or the merchant, and upload its paperwork, like an invoice or a signed delivery note.
1. Open Orders under Fulfillment in the side menu, switch to your order's status tab (Created here), and press its ID.
2. Scroll down to Comments, pick Operational or Public (Merchant), type your note, and press Publish.
3. In Attachments, press Select files to upload and choose your files.
Good to know
A Public (Merchant) comment emails the merchant's admins and the warehouse team. An Operational comment emails nobody.
You can't edit or delete a comment once it's published. A file you can remove any time with the bin icon next to it.
Uploading a file notifies nobody.