Cancel an inbound when you know the shipment isn't coming, or the order was entered by mistake.
Before you start: you can cancel a Draft inbound. For a Created inbound, pickup must be more than 24 hours away. If cancellation is unavailable, contact the Sirdab team.
1. Open Inbounds under Wholesale in the side menu, switch to the Created tab, and press your order's number.
2. Press Cancel Inbound in the button bar at the top of the page.
3. Confirm with Cancel Inbound in the dialog.
Good to know
Just delayed? Press On Hold instead. Keep in mind you can't cancel an inbound while it's on hold; only Sirdab can.
If the cancel is refused you get a generic error with no reason. It's usually the 24 hours, or transport already on the road.
Changed your mind? Reopen Inbound brings it back as a Draft you confirm again, but the charges and the transport request don't come back.