Cancel a customer order that won't go through (the buyer backed out, the address is wrong, or the merchant asked you to stop it) so the stock held for it is released.
Before you start: Cancel Order only shows while the order is Created. After that, contact the Sirdab team.
1. Open Orders under Fulfillment in the side menu, switch to the Created tab, and press your order's ID.
2. Press Cancel Order at the top of the page.
3. Press the red Cancel Order in the dialog to confirm.
Good to know
There's no undo. Only the Sirdab team can send a cancelled order back to Created.
If a linked outbound is already Completed, the cancel fails with "Cannot cancel outbound … in completed status" and the order stays as it was.
Only Shopify and Jahez restaurant orders get cancelled in the store too. On Salla, Zid and other channels, the merchant cancels it there as well.