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How to edit a fulfillment order before fulfillment starts

Switch an order between Sirdab Express and own delivery, and upload the waybill the merchant gave you. These are the only order edits a partner account can make.

Switch an order between Sirdab Express and own delivery, and upload the waybill the merchant gave you. These are the only order edits a partner account can make.

Before you start: the order must still be Created and you must be an admin on your partner organization. Once the order leaves Created, the delivery type is locked for everyone, Sirdab included.

1. Open Orders under Fulfillment in the side menu, switch to the Created tab, and press your order's ID.

step 1

2. Press the small pencil next to Delivery Type.

step 2

3. Pick Own (Standard) or Sirdab (Standard), then press Save.

step 3

4. On own delivery, upload the waybill in the AWB Document section: a PDF, PNG or JPEG under 3 MB.

step 4

Good to know

  • No pencil next to Delivery Type? The order has left Created, your account isn't an admin, or it's a dark store order rather than a warehouse one.

  • Switching to Own cancels the Sirdab Express shipment. Switching back deletes the waybill you uploaded.

  • "This warehouse has no available delivery date for Sirdab Express right now." means the warehouse has no free slot. Try again later or contact Sirdab.

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