Pause an inbound with a written reason when a shipment is late or something is in dispute, then pick it up later instead of cancelling it.
Before you start: On Hold only shows when the status is Created, Quality Control, or Put Away. If the inbound is still Draft, confirm it first.
1. Open Inbounds under Wholesale in the side menu, switch to the Created tab, and press your order's number.
2. Press On Hold in the button bar at the top of the page.
3. Write why it's going on hold, then press Save.
4. Once the problem is sorted, come back to the inbound and press Resume Inbound.
5. Confirm with Resume Inbound in the dialog.
Good to know
The reason you write is shared with the merchant, and they get a notification about it.
Resuming puts the inbound back at the stage it was in before the hold, not at the start.
If you get a "Something went wrong" toast, the status has usually moved on somewhere else. Refresh the page and check it.