Cancel an outbound when you no longer need it, or it was raised by mistake.
Before you start: you can cancel a Draft order. For a Created order, pickup must be more than 24 hours away. If cancellation is unavailable, hover over the disabled button for the reason and contact support.
1. Open Outbounds from the side menu, find your order, and click the order ID.
2. Press Cancel Outbound at the top of the order page.
3. Confirm with Cancel Order in the dialog.
Good to know
Cancelling is final. You can't reopen the order yourself. Contact support if you need it back.
After confirming, check that the order status is Cancelled. Contact support if the status does not update.
Any reserved stock goes straight back to available, and the order's charges drop off its billing tabs.