Sirdab

Find the right order cancellation steps

Merchant guides

Create an account for a new colleague on your company’s Sirdab and set what they can do.

How to add a team user

Change a teammate's details, user type, or permissions from the Users Management table.

How to edit a team user's details and permissions

Pick which Sirdab events reach you, and on which channel: email or WhatsApp.

How to choose which notifications reach you

Change your company logo, its main phone number, and how many days ahead stock counts as near expiry.

How to update your company details

Change an address's name, location, or contacts without saving a new one.

How to edit a saved address

Save your warehouse, a supplier site, or a customer branch once, and it becomes a ready option on inbounds, outbounds, and transportation orders.

How to add an address

Find an answer in the Help Center or contact Sirdab about your account or an order.

How to get help from Sirdab

Account and team

Open an account for your company so you can store your goods and run your inbound and outbound orders.

How to create a merchant account

Open your Sirdab account to get to your stock, your orders, and your invoices.

How to sign in to the merchant portal

The onboarding window opens over your dashboard after you pick your services. Complete it to open your dashboard.

How to finish the onboarding wizard

Getting started

Export your inbounds, outbounds, inventory and more as an Excel or CSV file.

How to generate and download a report

Review the warehouse pricing Sirdab prepared for you and approve it so the warehouse can be activated.

How to approve a warehouse quote

Request a new storage allowance or book a visit to one of your active warehouses.

How to change reserved space or arrange a warehouse visit

Find storage space that fits your needs and request a priced quote for your company.

How to request a warehouse quote

Request a warehouse visit

Your Payment & Billing Terms with Sirdab

How Does Sirdab Price Its Services?

Check your balance and review invoices from your merchant account.

How to view your invoice summary

How Does Sirdab Calculate Space Utilization?

Warehouses and reports

See how much of a product you have right now, and where the rest of it went.

How to track a SKU's stock and its movements

Update a registered product’s details, image, or inventory alerts.

How to edit a SKU

Hide a product you no longer sell from your SKUs list, and bring it back whenever you want.

How to archive or unarchive a SKU

Group products into one item, such as a gift set, for fulfillment orders or a connected store.

How to create a bundle

Add a product to your catalog before including it in warehouse orders. A SKU is the identifier you use to distinguish one product from another.

How to create a product in the merchant portal

Products and inventory

Book a truck to move goods between two addresses without going through a Sirdab warehouse.

How to request a transportation trip

Cancel a trip when you no longer need the transport.

How to cancel a transportation trip

Check a trip's progress, tracking details, and charges from its details page.

How to track a transportation trip

This guide outlines the supported delivery options and truck sizes and types to help make the right choice for your transportation orders.

Guide to Truck Delivery Options, Sizes, and Types in Sirdab

Shipments

Get the shipment's paperwork ready before it leaves you: the receiving slip travels with the driver, and the labels go on the goods for the warehouse to scan.

How to download the receiving slip and SKU labels for an inbound

Update a draft inbound’s origin, delivery schedule, or supplier before you confirm it.

How to edit an inbound

Save a supplier so you can select it when creating an inbound.

How to add a supplier and edit its details

Follow where your goods got to at the warehouse: the current status, the quantities actually received, and a log of every change.

How to track your inbound order

See every service the warehouse logged against your inbound and what it adds up to, before the monthly invoice lands.

How to see what an inbound cost you

Tell the Sirdab team how it went once the warehouse has received and stored your goods.

How to rate a completed inbound order

An inbound tells Sirdab that this stock is arriving, at this warehouse, on this day.

How to create an inbound

Inbounds

Cancel an outbound when you no longer need it, or it was raised by mistake.

How to cancel an outbound order

Change the destination, delivery date, or pickup time before confirming an outbound.

How to edit a draft outbound order

Tell the Sirdab team how it went once the warehouse has picked and shipped your order.

How to rate a completed outbound order

Follow your outbound after you submit it: which stage it is at, what it will be charged, and the time of every change.

How to track your outbound order

Pick the products and quantities that ship on an outbound order.

How to add products to an outbound cart

Choose a carrier to deliver stock from the warehouse to your destination.

How to pick a delivery carrier for an outbound

Move stock from a Sirdab warehouse to one of your own dark stores instead of shipping it to a customer.

How to transfer stock to a dark store

An outbound order tells Sirdab to take stock out of a warehouse on a set date and send it to an address.

How to create an outbound order

Outbounds

Register the person your orders ship to and give them a delivery address, so you can create orders for them.

How to add a fulfillment customer and their address

Change a bundle's name, Merchant SKU, or External ID after you created it.

How to edit a bundle

Log an order taken by WhatsApp, phone, or in person instead of waiting for a store sync.

How to create a fulfillment order manually

Retire a bundle you no longer sell without deleting it, and bring it back whenever you want.

How to archive or unarchive a bundle

Leave a note on one order for the warehouse team and Sirdab to read, such as packing instructions. A comment does not change the order details or guarantee a delivery…

How to leave a comment on an order

Cancel an order before the warehouse starts preparing it, for example if the customer changes their mind or the payment does not go through.

How to cancel a fulfillment order

Deliver the order yourself instead of using Sirdab Express, and upload the waybill the warehouse prints and sticks on the parcel.

How to switch to own delivery and upload your AWB

Request the return of delivered items so the warehouse can receive them back. For an Own Delivery order, arrange the return transport with your carrier.

How to request a return for a delivered order

Change the unit price of an item when the channel sent the wrong price or you agreed a different one with the customer.

How to change an item’s price on an order

Create dozens of orders at once: download the ready-made Excel template, fill it in, and upload it.

How to import fulfillment orders from Excel

Choose which order updates Sirdab sends to customers through WhatsApp. These organization settings are separate from your own notification preferences.

Manage customer order notifications

Update fulfillment orders

Order fulfillment

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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