Choose which order updates Sirdab sends to customers through WhatsApp. These organization settings are separate from your own notification preferences.
Before you start: sign in to the merchant portal with access to Settings → Fulfillment. Review these choices with the person responsible for customer communication.
1. Open Settings, then choose the Fulfillment tab.
2. Use WhatsApp order updates to turn customer messages on or off.
3. With the main switch on, choose the events you want customers to hear about.
The available events are Order confirmation, Out for delivery, Delivery attempt, Failed delivery, and Delivered + rating. Read the explanation beside each switch before changing it.
Changes save automatically. Look for “Fulfillment settings updated successfully”; there is no separate Save button. Turning the main switch off opens a confirmation dialog.
4. To turn updates off, read the warning before pressing Confirm.
The warning says this stops all WhatsApp order messages and releases orders waiting for confirmation so they can ship. Choose Cancel if you do not want that change.
This page configures notification preferences. Saving a preference does not send a test message or confirm that a customer has received one.