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How to track your inbound order

Follow where your goods got to at the warehouse: the current status, the quantities actually received, and a log of every change.

Follow where your goods got to at the warehouse: the current status, the quantities actually received, and a log of every change.

1. Open Inbounds from the side menu, type the order ID in the search box, and click the order ID.

step 1

2. Read the Inbound Status bar at the top of the page to see which stage the order is at.

step 2

3. Scroll down to Inbound SKUs and compare Expected against Received.

step 3

4. Scroll to Order Activity to see each change, its time, and who made it.

step 4

Good to know

  • The warehouse moves the statuses, not you. There is no button that pushes the order forward.

  • Draft, on-hold, and cancelled orders have no status bar. You get a single status tag in the details card instead.

  • Check this page for receiving, quality control, and put-away updates. Notifications depend on your organisation’s settings.

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