Cancel a trip when you no longer need the transport.
Before you start: open the trip and check that Cancel Trip is available. If it is disabled, check the reason and contact support.
1. Open Shipments, find the row marked ABTrip, and press Manage.
2. Check the trip details, then press Cancel Trip at the top.
3. Press Cancel Order in the confirmation window.
4. Check that the trip status is Cancelled.
The trip is cancelled. Check its status in the shipment list before requesting a replacement.
Good to know
There is no undo button. Contact support if you cancelled the wrong trip.
If cancellation fails, refresh and check the current status before trying again.