Cancel an order before the warehouse starts preparing it, for example if the customer changes their mind or the payment does not go through.
Before you start: the order must still be in Created; once it reads Preparing or later, cancelling goes through customer support.
1. From the side menu open Fulfillment then Orders, find your order, and press its order number.
2. Press the red Cancel Order at the top of the page. It cancels immediately, with no confirmation.
3. Check that the status bar now reads Cancelled. The reserved stock is back in available inventory.
Good to know
There is no undo. Check the order number before you press.
If the button is pale, hover it: the message includes a link that opens a chat with customer support.
Only Shopify gets the cancellation automatically; on Salla and Zid cancel in your store dashboard too, or a resync can bring the order back.