Request the return of delivered items so the warehouse can receive them back. For an Own Delivery order, arrange the return transport with your carrier.
Before you start: sign in as an administrator. The order status must be exactly Delivered. In any earlier status the Request a Return button is pale and does not respond, so wait until delivery is confirmed.
1. From Fulfillment then Orders, open the delivered order and check its number.
2. Press Request a Return at the top of the order page.
3. Pick the return reason, tick the items, set the quantity, and press Submit.
4. To undo it, press Cancel Return Request at the top of the page and confirm.
Good to know
Only admins can submit; anyone else gets a red "Return creation failed" with no reason shown.
One return per shipment. If you missed an item and the return is still Created, cancel the request and create it again with all items.
Cancelling only works while the return still reads Created; after that the warehouse has started on it and you need support.